Ever have a question about something you’re doing inside one of our products and just couldn’t seem to get past it before moving on?
Before, you’d have to call or email our support team – wait for a response, and put what you were doing on hold until it all got sorted out. And, depending on the issue, the time of the day, your schedule, school-wide events, or anything else that might come up, that quick five-minute website update you were working on just became a week.
With the release of VNN’s chat feature, our integrated training tools across the network, and our new webinar structure, we’ve given our support system a big boost so you can reach us anywhere if you want to.
But what if you just want to figure it out yourself?
That’s where Playbook comes in. With Playbook, we now have an online knowledgebase, chock-full of FAQs, written instructions, video tutorials, a customer question forum, and easy ways to search all of it.
Playbook is organized by VNN product – and is for both school-staffers and website admins, but also Alerts subscribers, parents, and athletes. We’ll be adding content for every group who touches VNN, including advertisers who sponsor a school on our network.
Topics on the site will be created in both a question/answer format, and specific tasks. Search the topic you need help with, and Playbook will show you the information you’re looking for. Or, pick the product you’re working in, and Playbook will return all the topics we currently have on file.
Found a bug or error on your site that needs to be fixed? Just fill out the form on Playbook, and a member of our support staff will get in touch, log it, and prioritize. There’s even a place to attach screenshots.
We’re excited about Playbook’s potential to help make your job easier. We’ll be continuing to add more content, videos, and learning from your feedback as our platform grows.
Before you kick the school year back into high-gear, make sure you check it out and add the site to your bookmarks.
Not a VNN customer yet? Why not schedule a demo with one of our local reps? Fill out the form at varsitynewsnetwork.com/schedule-demo and we’ll make it happen!